Rosie Olivia is currently on maternity leave, please get in touch via our contact form

Delivery & Returns

We aim to dispatch all orders within 3 weeks, subject to order confirmations and payment received. The hats or headpieces will be delivered to the address provided by you on the order form. We cannot be responsible for errors in the delivery information that you supply to us. Any dates quoted for delivery are approximate only. We shall not be held liable for any delay in delivery times, however caused.
Deliveries within the UK are sent via a trackable Royal Mail Special Delivery service. A signature will be required upon receipt of delivery. Delivery will be before 6pm the next working day after despatch. The cost is £20 including postage and packaging.
We are able to deliver to most global locations. If you outside of Europe or the USA, please contact us for a separate shipping quote. Orders will be delivered via international registered post. A signature will be required upon receipt of delivery. The cost will be determined once the location is confirmed.
Please note that due to the personal nature of our hats - i.e. that they are a “Custom made Item” - there is a strict NO-RETURNS and NO-EXCHANGEABLE policy so please be sure of your purchase in line with the regulations of the Consumer Protection. On the rare occasion that a customer is dissatisfied we will work with them, making necessary amendments until the item is perfect.